Frequently Asked Questions

What do I wear to my private lesson?

What type of payments do you accept?

What is your cancellation policy for private lessons?

When is my child's tuition due?

What does my child need to wear for dance classes?

What is your refund policy for private lessons?

What is your refund policy for my child's dance lessons?

My child is sick and I have to cancel. What do I do?

Policies and Terms of Service

Partnership Dance Services

Parking

We have ample parking for our front suite directly in front of the building. Please avoid the side parking strip (south side of building towards Kmart) where possible.

Dance Lessons

Physical Condition

Dancing is physical exercise - you participate at your own risk and it is your responsibility to consult your physician to confirm your fitness capabilities before beginning any dance lessons. Please make your instructor aware of any physical limitations or concerns you may have.

Dress Code

Any comfortable clothing that allows for movement is acceptable. Although dancing is an athletic endeavor, tennis shoes or running shoes are not the best type of footwear for dancing as rubber soles prevent smooth movement across the floor. We suggest that you wear dress shoes that you might wear out to a club or wedding. For a woman, shoes that have heel support and an ankle strap are best. For more committed dancers, shoes made specifically for ballroom dancing can be purchased - speak to your teacher about the best options and types of shoes we sell.

Inclement Weather - Tracking in Snow/Rain, Please be Mindful

Please be mindful of the need of keeping the floor dry and clean for others. In inclement weather, taking your lesson in your street shoes will track water and salt on the floor, necessitating us to clean the floor before the next lesson.

Payments

We accept cash, check and all major credit cards. A $40 bounced check fee will be charged for all returned checks. A cash discount may apply to some services offered.

Private Lessons

Private lessons are by appointment only. All private lessons must be pre-paid. Options to purchase a discounted package of private lessons from our regular rate may be available. Please ask for details.

Cancellation Notice Required

We have a 24-hour cancellation policy. Payment for that lesson is not refundable and that lesson cannot be rescheduled if less than 24 hours notice of cancellation is given. If more than 24 hours notice is given, we will do everything possible to reschedule your lesson in a timely manner. (Special consideration will be given for matters of urgent emergency and is left to the sole discretion of the owners in this circumstance.)

Cancellation/Refunds

Refunds of Dance Lessons: A student may cancel their continued enrollment at Rhythm & Grace for any reason. A refund will be issued for any remaining balance of lessons on account with the studio purchased within six (6) months, minus a $40 processing fee and, if the purchase being refunded was made by credit card, any processing charges associated with the credit card company. Refund will be issued within 30 days of the formal request issued in writing.

Refunds/Cancellations of Outside Events: The organizers each have their own policies on this. We all agree to abide by their rules for these events and will be taken and settled on a case by case basis.

Refunds/Cancellations of Other Services (Workshops/Coaching/et al.): There are several costs associated with hiring outside professionals to conduct special services at the school, including travel and lodging, required minimums and additional studio expenses. There are non-refundable to the studio in hiring that outside professional.

It is a very rare experience when something does occur to require a refund or cancellation of a student participating in that service and if any refund will be issued it will be based solely on the discretion of the owners and dealt with on a case-by-case basis should the occasion arise, giving due consideration of the individual circumstances, and endeavoring to make it as fair and satisfactory as possible.

Lesson Expiration

Lessons on account will expire one year after the last lesson was taken on account. For example, if one purchased a package of 10 lessons on January 1st, of 2015, and took lesson number five on February 28th, 2015 and took no lessons during the interim, the remaining 5 lessons would expire on February 27th, 2016. It is up to the discretion of the owners whether to extend this due to extenuating circumstances. The dollar value however, will expire after six (6) months of purchase, after which point, no monetary refund will be considered.

Privacy

Your personal and contact information will not be shared with anyone for any reason. We will not sell your personal or contact information to anyone.

Children's Classes

Dress Code

All dancers must adhere to the proper dress code for their classes. Your child must wear a LEOTARD AND TIGHTS to ALL classes. NO EXCEPTIONS. Dance shoes/dance pants are permitted. Baggy clothing is not acceptable.

Tuition

Tuition is due the FIRST WEEK of the month. We require a credit card to be kept on file, in case your payment is not submitted by the 15th of the month. Your credit card information will be secured in a safe, only to be used if we do not receive your tuition payment by the 15th of the month, and a $10 late fee will be assessed.

Notices

Please refer to the bulletin board for all information/updates/notices occurring throughout the year.

Pick-Up

All students must be picked up on time. If a situation arises in which you will be late picking up your child, please notify us as soon as possible.

Refunds

Refunds are not given for missed classes, regardless of the situation. However, all classes can be made up through contacting the front desk for a list of available classes/dates and times.

Absences 

If your child is going to be late or absent for a class(es), please notify the front desk.

Snow Days

We will close if Parma City School's and/or Independence City Schools are closed for a snow day. If your child misses a class for a snow day, they can make up their class in any other class that we offer. We do not offer refunds if your child's class is cancelled for a snow day.

Showcase/Recital

Our year end showcase/recital will be held in the month of June, date to be determined. This event is not mandatory for students, but we encourage it for performance ability. The Technical rehearsal will be the day before the show. All students must stay backstage the entire show. No child will be permitted to leave early for any reason. All students are to stay the entire show.

 

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